Shop FAQs
Here are frequently asked questions for shop.

FAQ

Here are some frequently asked questions about shop

S.No. FAQ
1 Can my order be delivered internationally?
2 Once I place my order, how do I know what is happening to it?
3 Can I change or cancel my international order after it has been placed?
4 Can I place an international order to ship to multiple addresses?
5 Can I make a custom order request?
6 What's your return policy?
7 Can I exchange an item?
8 What is your refund Policy?

FAQ DETAILS

Here are details about faqs

  • Can my order be delivered internationally?
    Yes, through our vendors courier Partner DHL Express.

     

  • Once I place my order, how do I know what is happening to it?
    Order updates will be emailed to you respectively to show the stage your order is.
  • Can I change or cancel my international order after it has been placed?
    Unfortunately, you are unable to neither make changes nor cancel your order after it has been placed.
  • Can I place an international order to ship to multiple addresses?
    Unfortunately, International orders may not be split between multiple destinations.
  • Can I make a custom order request?

    Yes, custom orders are can be submitted. All you have to do is log in to your MAHS Market  Hub Account, click on Contact Us, fill out the form, we will get hack to you and provide you with a quote where appropriate. Custom orders are great for large items or items you want that are not sold on MAHS Market Hub.

     
  • What's your return policy?
    Items can only be returned if they are either damaged upon delivery or the wrong item was delivered to you. If you received the wrong item for any reason we will replace it with the right item or provide you with a full refund. Only items that are non functional, or are the wrong item purchased can be returned. Please return damaged or incorrect items to the Courier services who delivered it within 2 business days from the day you received the item.

    Read Refund Policy.
  • Can I exchange an item?
    Unfortunately, items purchased for international shipping may not be exchanged. See policy.
  • What is your refund Policy?
    Please note that there will be a charge fee of 5% for the refund transaction. The refund process will be carried out within seven (7) to ten (10) business days. You will have to provide a copy of your valid identity card and a hand-written application note for authenticity purpose. Please send us an email to info@mahsmarkethub.com for a Refund form.

    Read Refund Policy